FAQs

Q. I am not sure which product to buy. Can you please help me out?
A. Sure! We are always available between 10 AM to 7 PM. We will help you choose the best products. Kindly, call us at +91 78620 81316 and one of our product specialists will guide you.

Q. What does assorted colour & Design mean?
A. Same style but different colours and patterns.

Q. I don't know how to place my order.
A. Follow these steps:

Alternatively, you can always Contact US and one of our associates will help you to place an order.

Q. I got an error while placing the order. I’m not sure if the order is placed.
A. For every successful order, you will receive an email and a SMS confirming the order. If in case the order was not placed successfully, we request you to place the order again.

Q. Can I see the products before I accept the courier?
A. We do not have open delivery facility at this point in time. In case you are not happy with the item received, you can raise a return request through the 

Q. How do I cancel my order?
A. An order can be cancelled via your Roselly account page until the order is shipped out. Go to order history page and cancel the order.
In case the order is already shipped out, please write to us via Contact Us page. We will initiate the cancellation process.

Q. How do I add new products or remove some products from my order?
A. You will have to cancel the order via your order history page. Once done, you can place a fresh order with the required products.

Q. Can I change my shipping address/Contact details after I have placed my order?
A. We can certainly change the address in case the order is not yet shipped from our end. Contact Us to get it changed. If the order is already shipped out, we will not be able to make any changes.

Q. I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?
A. As per Indian Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price.

                                                             DELIVERY

Q.  How long do you take to deliver?
A. Delivery time depends on your pin code. You can always check by entering your pin code on the product page, below ‘ADD TO CART’ button.

Q. Do you deliver in my area?
A. We deliver to 20000 pin codes across India. You can always check by entering your pin code on the product page, below ADD TO CART button before proceeding to payment page.

Q. Do you provide Cash on Delivery in my area?
A. We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pincode by entering it on the product page, below ADD TO CART.

Q. When will I receive my order? How can I check whether it is shipped or not?
A. We ship all our orders within 24-48 hours. Once the order is shipped, you will receive an email with the tracking number and the courier details. Click Here to track your order.

Q. I got a mail saying my order has been dispatched. When will it be delivered? What is my courier tracking number?
A. Track your order using the link in your dispatch mail. You can also check your courier details via the same mail.